Refund and Return Policy:
At CalmMind Coaching Limited, we are committed to providing high-quality coaching services and ensuring our clients are satisfied with their experience. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Return Policy outlines the conditions under which refunds and returns are provided.
1. Coaching Services
a. Digital Products and Online Courses:
- Refund Eligibility: If you are not satisfied with an online course or digital product you purchased, you may be eligible for a refund if you request it within 14 days of purchase. Refunds will only be considered if you have not completed more than 20% of the course or accessed significant portions of the digital product.
- Refund Process: To request a refund for an online course or digital product, please contact us at coach@calmmindcoach.com with your purchase details and reason for the refund. We will review your request and notify you of the approval or rejection of your refund within 7 business days.
- Refund Approval: If your refund is approved, we will initiate a refund to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund.
b. Coaching Sessions and Packages:
- Refund Eligibility: For individual coaching sessions or packages, refunds are available if requested at least 48 hours before the scheduled session. For packages, a pro-rated refund will be provided based on the sessions that have not been used, provided the request is made within 30 days of purchase.
- Refund Process: To request a refund for coaching sessions or packages, please contact us at coach@calmmindcoach.com with your purchase details and reason for the refund. We will review your request and notify you of the approval or rejection of your refund within 7 business days.
- Refund Approval: If your refund is approved, we will initiate a refund to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund.
2. Workshops and Events
- Refund Eligibility: For live workshops and events, refunds are available if requested at least 7 days before the scheduled date. After this period, refunds are not available, but you may transfer your registration to another person by notifying us at coach@calmmindcoach.com at least 48 hours before the event.
- Refund Process: To request a refund for a workshop or event, please contact us at coach@calmmindcoach.com with your purchase details and reason for the refund. We will review your request and notify you of the approval or rejection of your refund within 7 business days.
- Refund Approval: If your refund is approved, we will initiate a refund to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund.
3. Subscription Services
- Cancellation Policy: Subscriptions to ongoing coaching or membership services can be canceled at any time. To avoid being charged for the next billing cycle, please cancel your subscription at least 3 days before the renewal date.
- Refund Eligibility: Refunds for subscription services are not provided for partial billing periods or after the billing period has started. If you cancel your subscription, you will continue to have access to the service until the end of the current billing period.
- Cancellation Process: To cancel your subscription, please log in to your account on our website or contact us at coach@calmmindcoach.com. We will confirm the cancellation and ensure no further charges are made.
4. General Conditions
- Non-Refundable Items: Certain items are non-refundable, including gift cards, special promotions, and discounted packages unless stated otherwise in the terms of the promotion.
- Exclusions: Refunds are not provided for services rendered, including completed coaching sessions or workshops attended.
- Contact Us: If you have any questions or concerns about our refund and return policy, please contact us at:
CalmMind Coaching Limited
71-75 Shelton Street
London, England, WC2H 9JQ
Email: coach@calmmindcoach.com
We are dedicated to ensuring your satisfaction and will work with you to resolve any issues related to your purchase. Thank you for choosing CalmMind Coaching Limited.